Sample applications to the management company. Rules for drawing up an application to the management company (sample documents) Sample applications to the management company

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Sample Applications

ATTENTION! View the completed claim form if the temperature hot water out of order:

You can DOWNLOAD application forms (complaints) in housing and communal services by clicking on the link below:

Functions of housing and communal services

Remember! The following main functions of housing and communal services can be distinguished:

  • survey of residential premises, preparation of design estimates;
  • carrying out repair and construction work aimed at changing, restoring and replacing elements of residential buildings (with the exception of the complete replacement of load-bearing elements, concrete and stone elements);
  • implementation of the modernization of construction facilities in the event of their implementation overhaul(carrying out redevelopment, reorganization of kitchen rooms, sanitary facilities, expansion of living quarters through the use of auxiliary premises), replacement of stove heating with central heating with the installation of boiler rooms, heat-conducting and other points, heat supply sources, re-equipment of stoves that burn gas and coal, organization of equipment for cold and hot water supply, replacement of central heating, water supply, installation of electric stoves used in everyday life or kitchen hearths, installation of elevators, garbage chute systems, transfer of the existing power supply system to increased voltage, repair of antennas that are used collectively, implementation connection of apartments to telephone networks and radio broadcasting networks, implementation of the procedure for installing intercoms, locks with electronic system, fire fighting system and smoke removal systems, carrying out activities aimed at automating and dispatching elevators, heating and boiler networks, landscaping courtyard areas (asphalt paving, landscaping, wood sheds, beautification of utility and domestic areas related to an apartment building, repair of roofs, facade parts houses, buildings up to 50%;
  • organization of insulation of buildings that have the status of residential (carrying out work aimed at improving the heat-shielding properties of enclosing structures, organizing external vestibules;
  • replacement of engineering networks;
  • organization of installation of meters for the consumption of thermal energy, for types of water supply, organization of installation of apartment meters for the use of cold and hot water supply;
  • implementation of the reconstruction of combined roofs;
  • carrying out supervision of design organizations in the process of overhaul of buildings, which concerns the replacement of floors and redevelopment;
  • implementation of technical supervision in cases where such organizations in their composition have bodies of supervision over the implementation of the overhaul process;
  • organization of repair of premises built into buildings.

Financial support is provided by the owners. The list of obligations is subject to determination by the general meeting.

What questions are being filed

Currently, there are many reasons why the owner of housing located in apartment building, gets the right to apply to management company.

Remember! There are the following grounds for filing a complaint about poor quality services:

  • violation of housing and communal services of the provisions stipulated by the agreement concluded with residents, as well as the provisions contained in the Housing Code of the Russian Federation;
  • illegal increase in service charges;
  • detection of violations in the process of conducting general meeting tenants or non-organization of the meeting if there are grounds for holding it;
  • the provision of services that do not meet the quality (for example, the lack of cleaning services for entrances, the lack of heating during the cold season), or the failure to provide services that are provided for by an agreement concluded with the management company;
  • systematic violation of the terms for the provision of services (the procedure for the provision is regulated by Article 162 of the LC RF);
  • implementation of the Criminal Code of actions that violate the provisions of laws or Decrees of the Government of the Russian Federation;
  • causing damage to homeowners as a result of negligent attitude to the performance of their duties by the management company (for example, causing damage due to the inaction of the management company employees in the event of a pipe break).

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues.

How to make an application correctly

When drawing up an application, it should be remembered that there is no approved form for it. Each CC has the right to independently determine the form to be filled out by the applicant in the event of an appeal.

Often, the application is drawn up in a free form and filled out independently.

If possible, the applicant can independently draw up an application on a computer.

Despite the fact that there is no established form, the law regulates the list of information that is subject to mandatory reflection in the application:

  • name must be indicated in the application CEO UK;
  • the application indicates the data of the person who applies to the Criminal Code, and his contacts;
  • it is not allowed to fill out an application with errors or incorrect data;
  • the statement should clearly state the essence of the problem, if possible referring to the norms of the law, which is violated by the actions of the Criminal Code.

Please note! The application shall include the following list of information:

  • information about the management company, its location and information about the head;
  • information about the applicant, including his full name, address of residence, contact details;
  • title of the document (statement, claim);
  • the circumstances that served as the basis for writing the application;
  • the requirements that the applicant asks to meet;
  • date of preparation of the document, signature of the person who compiled it.

What to consider when drafting a text

Due to the fact that there is no legally established application form, the following recommendations should be considered:

  • writing style should be businesslike;
  • the text should not be voluminous;
  • should refer to the rules current law or any other act that is violated.

Remember! These acts are:

  • an agreement with the management company (as a rule, it contains the entire list of works that turn out to be the company);
  • Decree No. 170;
  • Housing Code of the Russian Federation;
  • a list of rules developed by the Government of the Russian Federation in 2011;
  • acts issued by local governments regulating the activities of the Criminal Code.

When a person has other written evidence, he has the right to attach them to the completed application. In such circumstances, the application shall indicate the entire list of information attached to it.

Remember, even if the applicant did not indicate any information, this is not a reason for the CC to refuse to accept it and consider it.

Watch the video. What the management company must repair for free:

The most common replies: how to argue your position

Often, after applying to the Criminal Code, regardless of the reason for the appeal, applicants receive standard answers. As a rule, they are not legally justified, since the answers contradict the norms of the law or the agreement. As a rule, a representative of the Criminal Code abuses the legal ignorance of persons.

Entrance renovation is constantly being postponed

Often, the management company more than once during a certain period of time carries out the transfer of repairs, motivating this by the fact that it is not enough financial resources for its implementation.

In this circumstance, it is necessary to remember the provisions of the Decree of the Gosstroy No. 170, according to which the redecoration of the access area must be carried out at least once every five years. In the event of wear and tear or under other objective circumstances, this period is reduced to three years.

Please note! The specific period during which the repair work is carried out is determined by agreement with the Criminal Code.

Transfer of repairs to the porch and cornice above the entrance. When a porch repair is needed, including cosmetic, the provisions contained in the previously mentioned Ordinance should also be taken into account.

In accordance with this act, facade repairs are carried out after painting the main surfaces of the entrance porch. In this case, the old paint must be removed before work is carried out.

Repair work in the ventilation shaft

The ventilation system is one of the main problems apartment buildings. Previously Specified normative act does not contain the terms during which the repair actions are carried out.

However, it states that the work must be organized in a way that will allow the system to function smoothly. Responsibility is assigned to the management company in case of poor quality services.

There are no lights at the entrance

In accordance with the provisions of SanPin No. 2.1.2.2645-10, the Criminal Code is obliged to ensure the uninterrupted operation of the lamps at the entrance to the entrance.

Postponing the repair of the elevator in connection with the overhaul

The elevator available in multi-storey buildings must function smoothly. The Criminal Code is obliged to ensure its operation without breakdowns.

Refusal to provide the full text of the agreement with the Management Company

Such a refusal violates the provisions of Art. 162 of the Criminal Code, according to which the Criminal Code is obliged to conclude an agreement not only with representatives of the general meeting of tenants, but also with each tenant separately. In accordance with this rule, each owner must have the full text of the agreement.

Collective claim

The law allows for the execution of not an individual, but a collective complaint. Such a complaint is filed by several residents of the house.

Remember! Collective Complaint is compiled in accordance with the requirements that are presented individually, the only difference is the presence of signatures of not one owner, but several.

This statement reflects the complaint of each of the residents of the house. In addition, the contact information of each applicant must be indicated.

How long does it take for the management company to respond?

In accordance with clauses 18, 21 of the Information Disclosure Standard by organizations, general term, during which the Criminal Code considers and draws up a response to the application, is 10 days.

Not more than 5 days - if the application specifies the requirement to provide information regarding the list of the scope of work, the period for the provision of services or the performance of work. In an agreement with the Criminal Code, this period may be different.

Not later than 10 days in the event that the application indicates a requirement to reduce the cost of reimbursement of expenses that are associated with shortcomings in the work that has been performed.

What to do in case of refusal

When, after receiving the application, the company ignored the requirements or eliminated the shortcomings poorly, the applicant has the right to choose the following ways to resolve the issue:

  • apply to the supervisory authorities with a complaint;
  • apply to the court to protect the rights violated by the actions of the company.

Complaint to the supervisory authorities

Attention! The bodies exercising supervision in the provision of services by management companies are:

  • Russian consumer supervision;
  • Prosecutor's Office;
  • Housing inspection.

Regardless of which body the person applies to, the complaint form has the same look.

Typically, a complaint contains the following sections:

  • in the upper part the name of the body is indicated, as well as information about the person who is filing the complaint. Please note that contact information is indicated by which the authority will contact the person to provide a response;
  • in the main part, it is necessary to indicate the most detailed information regarding the grounds for applying (provision of poor-quality services and ignoring the submitted application, overpricing of tariffs). It is obligatory to indicate information regarding the direction of the application to the Criminal Code with the requirement to eliminate violations;
  • further, a list of requirements aimed at eliminating violations is indicated;
  • then the list of documentary information attached to the application is indicated;
  • at the end put the date of compilation and the signature of the person.

IN supervisory authority The complaint is filed in person or by sending a letter. When sending a complaint by mail, an inventory of the files enclosed in the envelope should be drawn up.

Going to court

When the management company ignored the received application, and the person did not apply to the supervisory authority, he has the right to file a claim with the court.

Note! The statement of claim is submitted after the mandatory state payment has been made.

When the claims filed by the plaintiff are satisfied in full, the amount paid by the plaintiff is returned at the expense of the defendant. Additionally, the plaintiff has the right to indicate the requirements for the need to satisfy moral requirements.

The claim is filed in district court at the place of registration of the plaintiff.

Statement of claim

Remember! According to the rules of the Civil procedural law, the claim states:

  • Name judicial authority in which the claim is filed;
  • Full name of the plaintiff, as well as information about his place of registration;
  • information about the defendant (information about the name of the management company, its location is indicated);
  • the circumstances in which the applicant's right was violated. In this part of the application, it is necessary to refer to the norms of the law that have been violated;
  • if it is necessary to recover amounts from the company, the claim indicates the procedure for their calculation;
  • when the plaintiff applied to the company in pre-trial procedure, information about this, as well as the results of such an appeal, is indicated;
  • at the end of the claim, a list of documentary information attached to the claim is indicated;
  • then put the date of the claim and the signature of the plaintiff.

Attached documents

As previously mentioned, the plaintiff, in order to confirm his position reflected in the statement of claim, has the right to refer to the written information that he has in his hands.

Attention! In this regard, it is necessary to understand which of them can be used as evidence by the recipient of utilities:

  • agreement on the provision of services by the management company;
  • payment documents confirming full payment for the services received;
  • copies of complaints and claims drawn up and filed by the applicant;
  • copies of decisions made by the management company after it received the application or claim;
  • complaints filed with the supervisory authorities, as well as decisions that they made after considering the complaints;
  • other evidence that the applicant has (for example, written expert opinions, photo or video materials that support the applicant's arguments);
  • calculation formulas to be collected Money.

A utility bill is a payment document that intended to pay bills for the provided public utilities and community needs. This document is related to regulations which regulate GD No. 354 of May 6, 2011, GD No. 1038 of November 18, 2013, as well as the LC RF.

Both individuals and legal entities can act as consumers.

Each service and the tariff for which it is calculated are always entered into the receipt in separate lines, and the total amount payable is fixed.

Form and transcript

The form of receipts was developed on the basis of order No. 924 dated 29.12. 14 years old. The document contains several sections.

What to do if the payment has not arrived?

Such situations occur quite often. And there can be many reasons for this. How to be in such a situation?

Everything is very simple:

About personal account

Designed to identify each payer at the state level. The numbers are fixed together with other details of the document. The main point of such a system is the automation of the procedure for crediting funds from the population.

The task of each owner is to make monthly payments for the services provided, indicating the meter data. This data can be transmitted by phone or fax, but a prerequisite is knowing your personal account number and period.

Summing up, it can be noted that all receipts are formulated in such a way that even a schoolboy can understand them if desired. The entered tariffs for services can be checked (at the stand of the Criminal Code or HOA), media, etc.



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